Answers to the most common questions about Bloctopus Intelligence, our blockchain forensics services, pricing and how we investigate crypto-related fraud.
We are a financial intelligence firm and provide blockchain forensic services. We specialize in tracing digital assets, investigating crypto-related fraud and providing court-ready reports to help victims and authorities recover stolen funds.
We combine high-level technical tracing with legal expertise. Unlike firms that only provide data, we focus on accessibility — the evidence we provide can actually be used by police, lawyers, and exchanges to freeze and recover assets.
Scammers often guarantee recovery, ask for upfront fees labeled "taxes" or "software fees" and request your private keys. Bloctopus will never ask for your seed phrase or private keys.
Bloctopus Intelligence d.o.o. is a registered legal entity in Slovenia — you can verify our registration, visit our physical office and check our partnerships with established tech hubs like Technology Park Ljubljana. We provide clear contracts, are transparent about the technical limitations of blockchain recovery, and will never, excluding blockchain forensics, require an upfront payment for the recovery services provided.
We are headquartered in Ljubljana, Slovenia, but our reach is global. We investigate cases from all over the world and coordinate with international exchanges and different law enforcement agencies.
We use on-chain forensics to follow the flow of your funds through the blockchain. We identify the "choke points" (usually centralized exchanges), where the scammers might try to turn crypto into cash. We then build a formal evidence package to link those transactions to real-world entities.
Yes. While most of our work is digital and remote, we can arrange face-to-face meetings for complex corporate or high-value cases, either at our office in Ljubljana or via videocall.
We value transparency; if you are unsatisfied, you can submit a formal complaint to info@bloctopus.net. All complaints are reviewed by our management team and we aim to provide a formal resolution within 14 business days.
Bloctopus specializes in blockchain forensics; we use technical tools to trace cryptocurrency transactions directly on-chain and produce verifiable evidence. As a result, we focus on analysis and evidence-building, while traditional firms act more as intermediaries handling claims or legal processes.
We offer services across three main groups: for individuals, for businesses and for the public sector.
Services for individuals:crypto fraud investigation and recovery support, unlocking funds from exchanges, forensic reports (e.g. for tax authorities), transaction tracing and asset discovery (for disputes, divorce, inheritance), and crypto token reviews.
Services for businesses:ransomware incident support, internal fraud investigations and incident response aligned with regulations such as NIS2 and DORA.
Services for the public sector:operational investigation support, court-ready reports and expert testimony, crypto-asset monitoring and hidden asset discovery, AML/FIU intelligence support, market supervision analytics under MiCA, and specialized training.
We assist in recovery by providing the forensic proof needed to freeze assets. We do not "hack" wallets; we use legal and regulatory channels to force exchanges to return stolen funds that land on their platforms.
We take your transaction ID (TXID) and map out the moves the money makes. We use data clustering to identify if the money has moved into known flagged (suspicious) wallets or registered exchanges.
Our forensic investigations are billed at 200 EUR per hour. For successful recovery cases, we typically charge a Success Fee of 15% to 25% of the recovered assets.
We won't demand an upfront fee for any of our crypto recovery services. However, for a detailed and graphically presented transaction flow and blockchain analysis for purposes other than crypto recovery, such as Source of Funds Verification, we charge an hourly fee of 200 EUR/h.
An initial forensic report usually takes 5–10 business days. The actual recovery process can take anywhere from a few weeks to several months, depending on how quickly law enforcement and exchanges respond.
Yes. We are fully compliant with GDPR (General Data Protection Regulation) standards. All client data, transaction history, and communications are encrypted and handled with strict confidentiality.
The most critical information is the Transaction ID (TXID) or the Wallet Address you sent the funds to. We also need a brief timeline of the event and any communication you had with the fraudster. We never ask you to share your seed phrases or private keys.
Simply use our Report Generator or, in case of any uncertainties, contact us. You will need your transaction details and a clear description of how the loss occurred.
No; the first step in the evaluation process for every case we take is determining the technical feasibility. If our analysis shows that the funds have been permanently lost (e.g., sent to a "mixer" or a non-cooperative jurisdiction), we will transparently estimate the chances of recovery and won't charge you if the chances of recovery are too slim.
Get in touch and we will help you understand how we can support your case.
Contact us